Privacy Policy
- Last updated: 22.01.2026
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Verlux Energy Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- 1. Who We Are
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- Verlux Energy Ltd
- Registered in England and Wales
- Company Number: [додаси після реєстрації]
- Registered Office: [Bournemouth virtual address]
- Email: info@verluxenergy.co.uk
- For the purposes of data protection law, Verlux Energy Ltd is the data controller.
- 2. Information We Collect
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- 2.1 Information You Provide to Us
- - We may collect personal information when you:
- Submit an enquiry or contact form
- Request a quote or consultation
- Communicate with us by email or phone
- - This may include:
- Full name
- Email address
- Telephone number
- Property address
- Basic property or energy-related information
- Any message or information you voluntarily provide
- 2.2 Automatically Collected Information
- - When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referral source
- This information is collected using cookies and analytics tools to improve website performance and user experience.
- 3. How We Use Your Information
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We use your personal data to:
Respond to enquiries and provide quotations
Arrange surveys, installations, or consultations
Communicate regarding our services
Improve our website and services
Maintain internal records
Send marketing communications only where consent has been given
Comply with legal and regulatory obligations
We do not sell your personal data to third parties.
4. Lawful Basis for Processing
Under UK GDPR, we process personal data based on:
Consent – when you submit forms or opt in to communications
Contractual necessity – to provide services you request
Legitimate interests – to improve our services and website, where these interests do not override your rights
5. Cookies & Analytics
Our website uses cookies to:
Enable essential site functionality
Analyse website traffic and usage
Improve user experience
We may use tools such as Google Analytics or similar services. These tools collect anonymised data and do not personally identify you.
You can control or disable cookies via your browser settings. Continued use of our website indicates your consent to our use of cookies.
6. Marketing Communications
We may contact you with service-related or promotional information only if you have consented or where permitted by law.
You can opt out of marketing communications at any time by:
Clicking “unsubscribe” in emails
Contacting us directly at info@verluxenergy.co.uk
7. Sharing Your Data
We may share your data only where necessary:
With trusted service providers (e.g. email, CRM, website hosting)
With subcontractors or partners involved in delivering requested services
Where required by law or regulatory authorities
All third parties are required to respect the security of your data and treat it lawfully.
8. Photos, Media & Installations
We may take photographs of completed installations for marketing or portfolio purposes.
Any identifiable images of your property will only be used with your permission.
9. Data Retention
We retain personal data only for as long as necessary:
To fulfil the purposes it was collected for
To comply with legal or regulatory obligations
When data is no longer required, it is securely deleted.
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Withdraw consent at any time
Data portability
To exercise your rights, contact:
info@verluxenergy.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
11. Data Security
We use appropriate technical and organisational measures to safeguard your personal data. While we take security seriously, no internet transmission is completely secure.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Verlux Energy Ltd
Email: info@verluxenergy.co.uk
Address: [Bournemouth registered address]